Terms of Service

Plain-English summary

This box is informational. The Terms below are what binds you and us.

• Who: iMeshh Pro is provided by iMeshh Ltd, a UK company.
• What: A cloud platform for architectural visualisation studios — asset library, projects, client portal, public gallery, panoramas, invoicing, and an optional desktop add-on for Blender. We sell to studios worldwide.
• Your data: You own the files and content you upload. We host them for you and only use them to run the Service.
• Beta: iMeshh Pro is in public beta. Things may change or break. Keep your own backups.
• Pay: Subscriptions are monthly or annual, billed in GBP, USD or EUR via Stripe. Cancel any time from Settings → Billing.
• Consumers: If you are a consumer, your local consumer-protection rights apply alongside these Terms and override anything inconsistent with them.
• Stop: When you cancel or we close your account, you have a read-only grace period (at least 90 days when a Subscription ends) to export your data before anything is permanently deleted.
• Limits: We cap our liability to the greater of £100 and the fees you paid in the previous twelve months. We never cap things that cannot be capped by law.

1. Who we are

iMeshh Pro is operated by iMeshh Ltd, a company registered in England and Wales (company number 11378052) with its registered office at 15 Good Intent, Edlesborough, Dunstable, England, LU6 2RD, United Kingdom.

You can contact us by email:

• Legal and contracts: office@imeshh.com
• Support: hello@imeshh.com
• Data protection: office@imeshh.com

In these Terms, "iMeshh", "we", "us" or "our" means iMeshh Ltd.

2. About these Terms

These Terms of Service ("Terms") are a binding contract between you and iMeshh that govern your use of:

• the iMeshh Pro studio dashboard at pro.imeshh.com (and any successor domain);
• the iMeshh Pro client portal at portal.imeshh.com;
• the iMeshh Pro desktop add-on for Blender (and any other host applications we support from time to time);
• the iMeshh Pro public Gallery; and
• any related APIs, mobile applications, documentation and updates we make available

(together, the "Service").

These Terms are separate from the terms that govern the iMeshh asset shop at shop.imeshh.com. Where you download iMeshh-published 3D models, materials, HDRIs or other digital products through the Service, that download is also governed by the shop.imeshh.com Terms and Conditions in force at the time of download, which are incorporated by reference into these Terms (see Section 12).

The iMeshh Pro desktop add-on is also subject to the separate iMeshh Pro Desktop Add-on End User Licence Agreement ("Desktop EULA"), which is incorporated by reference into these Terms (see Section 19).

By creating an account, signing in, installing the desktop add-on, or otherwise using the Service, you agree to these Terms. If you are using the Service on behalf of a company, studio or other organisation, you confirm you have authority to bind that organisation, and "you" means that organisation.

3. Definitions

• Studio means the workspace created when an Owner signs up. A Studio holds projects, assets, clients, invoices and other content.
• Owner means the person who created a Studio. There is one Owner per Studio.
• Studio Member means a person invited into a Studio (Owner, Admin, Manager or Member). Studio Members are billed according to seat add-ons.
• Client means a person invited by a Studio to access a Project through the client portal at portal.imeshh.com. Clients access the Service free of charge via magic-link sign-in.
• Public Visitor means anyone who visits the public Gallery, a public studio profile page or a public panorama tour without signing in.
• Subscription means a paid plan (Pro, Studio Pro or Enterprise), or the 21-day Trial that converts into a Subscription.
• Trial means the 21-day trial described in Section 6.
• Consumer means a natural person acting wholly or mainly outside that person's trade, business, craft or profession. If you are not a Consumer, you are a Business Customer.
• User Content means anything you, your Studio Members, or your Clients upload to or create within the Service: 3D files, images, video, panoramas, project metadata, comments, deliverables, markup, gallery showcases, profile information, and so on. User Content does not include Marketplace Assets.
• Marketplace Asset means a 3D model, material, HDRI, plug-in, script, texture or other digital product that iMeshh publishes through the Asset Library or shop.imeshh.com.
• Beta Feature means any feature labelled "beta", "preview", "experimental" or similar in the Service or its documentation.
• AI Feature means any feature of the Service that uses machine-learning or generative-AI models to process User Content or generate output (described further in Section 18).
• Share Link means a unique URL that a Studio can generate to give a Client or third-party recipient access to a Project, deliverable or other resource, optionally protected by a password and expiry.
• DPA means the iMeshh Pro Data Processing Addendum, available at pro.imeshh.com/dpa and incorporated into these Terms by reference.

4. Your account

4.1 Eligibility

To use the Service you must be at least 18 years old (or the age of majority in your jurisdiction, if higher) and able to enter a legally binding contract. The Service is not directed at and may not be used by anyone under 18. We do not knowingly collect personal data from anyone under 18; see the Privacy Policy for more.

4.2 Account creation

You must give accurate, current and complete information when you sign up, and keep it up to date. Each Studio Member must have their own individual account — accounts may not be shared. You must accept these Terms and the Privacy Policy when you create an account; we record that acceptance.

4.3 Security

You are responsible for keeping your account credentials secure. Tell us immediately at office@imeshh.com if you think your account has been accessed without your authorisation. We are not liable for losses caused by your failure to keep your credentials secure.

4.4 Studio responsibility

The Studio Owner is responsible for everything that happens in the Studio, including the acts and omissions of all Studio Members and Clients invited into it. If you invite someone into your Studio, you are responsible for ensuring they comply with these Terms.

4.5 Your systems, devices and networks

You are responsible for ensuring that your systems, devices and networks meet any minimum requirements we publish for the Service. We are not responsible for any failure of, or delay in, the Service that is attributable to a failure or inadequacy of your systems, devices, networks or third-party software.

4.6 Concurrent sessions

For account security we limit the number of devices that can be signed into a Studio Member account at the same time. Signing in on an additional device may sign you out elsewhere. Internal iMeshh testing accounts may be granted higher concurrent-session limits.

5. Beta status — what to expect

While the Service is in beta:

1. Changes. We may add, change, suspend or remove features at any time. We will give at least 30 days' notice before removing or materially reducing a paid feature you are actively using, except where the change is required by law, security or a third-party provider.
2. Availability. We aim for high availability but do not guarantee it during beta. Studio Pro and Enterprise SLAs (where included in your contract) apply once we exit beta and are not in force during beta.
3. Data migrations. We may need to migrate or restructure data, accounts or projects to support new features. We will give reasonable notice before any migration that requires action from you.
4. Beta Features. Anything explicitly labelled "beta", "preview" or "experimental" is provided "as is" — we do not warrant it works, and we may withdraw it without notice. Our aggregate liability for any loss arising from a Beta Feature is capped at the greater of £50 and the additional fees (if any) you paid specifically for that Beta Feature in the previous 12 months, except for liabilities that cannot be excluded under Section 22.1.
5. Pricing during beta. Prices shown at signup apply for the period you commit to (monthly or annual). We may change prices for new sign-ups or for the next renewal of your Subscription, but we will give you at least 30 days' notice before any price change applies to your Studio.
6. Feedback. If you give us feedback, suggestions or bug reports, you grant us a perpetual, worldwide, royalty-free, sublicensable licence to use that feedback to improve the Service, in a form that does not identify you and does not include any User Content you did not separately authorise us to use.

When the Service exits beta we will update these Terms and notify you by email at least 30 days before the new terms take effect.

6. Subscriptions, plans and trials

6.1 Plans

The plans currently available are listed at pro.imeshh.com/pricing. They include:

• Trial — 21 days of full Studio Pro feature access. A valid payment card is required at signup. If you do not cancel before the end of day 21, your Trial automatically converts to a paid Studio Pro Subscription at the price shown at signup. You can cancel during the Trial at any time without charge.
• Pro — for individual studios, billed monthly or annually.
• Studio Pro — for growing teams, billed monthly or annually.
• Enterprise — bespoke pricing, billed under a separate order form.
• Freelancer (legacy) — a read-only display tier for users with an active legacy WooCommerce subscription managed at shop.imeshh.com. Freelancer access is governed by the WooCommerce subscription terms shown at the shop, not by this Section 6.

Plan limits, included features, seat add-ons and prices are described at pro.imeshh.com/pricing and within the Service. The plan you select at checkout, together with these Terms, forms your Subscription.

6.2 Term and renewal

Subscriptions begin when you complete checkout (or at the end of your Trial) and renew automatically at the end of each billing period (monthly or annual) at the then-current price for your plan, unless you cancel before the end of the period. We will send a reminder email before each renewal where required by applicable law.

6.3 Upgrades and downgrades

You may change plans at any time:

• Upgrades take effect immediately. We charge the prorated difference for the rest of the current period.
• Downgrades take effect at the end of the current period. If, at the time the downgrade applies, your usage exceeds the new plan's limits, the over-limit resources will be put into read-only mode until you reduce them. We will not delete your data automatically as a result of a downgrade.

6.4 Seat add-ons

Studio Members beyond the seats included in your plan must be added via seat add-ons (Restricted or Full), as described at pro.imeshh.com/pricing. Seat add-ons are billed alongside your Subscription. When a seat add-on is removed or unpaid, the affected Studio Member's access enters a short grace period and is then suspended; their content remains visible to other Studio Members.

6.5 Complimentary access

We may from time to time grant complimentary or discounted access to specific Studios or individual users for partnership, testing, support or goodwill reasons. Complimentary access is at our discretion, may be revoked at any time on reasonable notice, and is otherwise governed by these Terms.

7. Payment, currencies and tax

7.1 Currencies

Prices on the pricing page are shown in GBP, USD and EUR. The currency charged at checkout is the currency selected at the time of purchase. We may add or remove supported currencies at any time.

7.2 Tax

Prices shown on the pricing page are expressed inclusive or exclusive of VAT, GST, sales tax or similar transaction taxes according to local convention (GBP and EUR prices are typically tax-inclusive in line with UK and EU convention; USD prices are typically tax-exclusive in line with US convention). Where required by law we will collect VAT, GST, sales tax or similar in addition to or as part of the listed price. Tax is calculated by our payment processor based on the country and (for the United States) the state you provide at checkout. You are responsible for providing accurate tax-residency information and a valid tax-registration number where applicable.

7.3 Payment processor

Payments are processed by Stripe Payments Europe, Limited (Ireland) or another Stripe entity contracted with you under Stripe's own terms, or by another reputable payment processor we appoint and notify you of. We do not store full payment card numbers. Your use of Stripe is also subject to Stripe's own terms and privacy notice.

7.4 Failed payments

If a payment fails:

1. We (through Stripe) will retry the charge a number of times over approximately 14 days.
2. During that period your Subscription continues normally.
3. If the payment is still unsuccessful after 14 days, your Subscription will be downgraded to the Free tier and over-limit resources will become read-only as described in Section 6.3.

7.5 Late payment interest (Business Customers — invoiced billing)

For Subscriptions where iMeshh has agreed payment by invoice (typically Enterprise) and you are a Business Customer, late amounts accrue interest at the rate set by the Late Payment of Commercial Debts (Interest) Act 1998 (currently 8% a year above the Bank of England base rate), accruing daily from the due date until the date of actual payment, whether before or after judgment. You must pay interest together with any overdue amount. This Section 7.5 does not apply to Consumers.

7.6 Disputed invoices

If you think any charge is wrong, contact us promptly at office@imeshh.com so we can investigate. While the disputed amount is under genuine review, no interest will accrue on it. Once the dispute is resolved, any interest under Section 7.5 will accrue on any correctly-invoiced sum from its original due date.

7.7 Right to suspend the Service for non-payment

If you fail to pay any amount due to us in cleared funds by the due date, then without limiting our other rights or remedies (whether under these Terms or otherwise) we may, on written notice, suspend your access to the Service — in addition to or instead of the downgrade described in Section 7.4 — until the outstanding amounts have been paid in full. We will not suspend access in respect of an amount that you have validly disputed under Section 7.6.

7.8 Set-off (Business Customers only)

If you are a Business Customer, you must pay all amounts due to us under these Terms in full and without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax required by law). This Section 7.8 does not apply to Consumers.

7.9 Survival of payment obligations

Termination or expiry of these Terms or your Subscription, however arising, does not affect amounts owing to us under this Section 7 in respect of the period before termination or expiry. Those amounts remain payable.

7.10 Legacy WooCommerce billing

If you are billed via the iMeshh asset shop at shop.imeshh.com (legacy Freelancer tier and certain grandfathered users), payment, refund and renewal terms are governed by the shop terms, not by Section 7 of this document. Where the shop terms and these Terms conflict in relation to a WooCommerce-billed Subscription, the shop terms prevail for payment matters and these Terms prevail for use of the Service itself.

8. Cancellation, refunds and data export

8.1 Cancelling your Subscription

You can cancel your Subscription at any time from Settings → Billing in the studio dashboard. Cancellation takes effect at the end of the current billing period — you keep full access until then. We do not require you to email, call or speak to a person to cancel.

8.2 Consumer cooling-off (UK, EU and equivalent jurisdictions)

If you are a Consumer, you have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in the UK (and equivalent distance-selling and consumer-rights laws in the EU and similar jurisdictions) to cancel a paid Subscription within 14 days of starting it.

By starting to use paid features during this period you expressly consent to immediate performance and acknowledge that you will lose your right to cancel once the Subscription has been fully performed for that period or, in the case of digital content downloads (including Marketplace Assets), once you have started to download or stream the content.

Where you cancel during the cooling-off period before fully using the Service, we will refund any pro-rata amount paid for the period not yet used.

The right to change your mind under these Regulations does not apply to:

1. digital content (including downloads of Marketplace Assets) once you have started to download or stream the content;
2. services once they have been completed, even if the cancellation period is still running;
3. sealed audio or sealed video recordings or sealed computer software, once those products have been unsealed after delivery; and
4. any items which become mixed inseparably with other items after their delivery.

If you are a Consumer in a jurisdiction outside the UK and EU, you may have similar rights under your local law. Nothing in these Terms displaces those rights.

8.3 Refunds outside the cooling-off period

Outside the statutory cooling-off period, Subscription fees are non-refundable except where required by law, where iMeshh is in material breach of these Terms, or where we expressly agree otherwise in writing.

8.4 Read-only grace period

When your Subscription ends (whether by cancellation, non-payment or expiry):

1. The Studio is downgraded to the Free plan. User Content within Free plan limits remains available under the Free plan.
2. User Content exceeding Free plan limits enters a read-only grace period of at least 90 days from the date the Subscription ends. During the grace period you can sign in, browse, download and export your data, but cannot upload, edit or invite.
3. We will send email warnings before any deletion, including shortly before the grace period ends.
4. You can reactivate full access at any time during the grace period by purchasing a new Subscription.
5. After the grace period, User Content exceeding Free plan limits may be permanently deleted, except for records we are legally required to retain (see Section 16 and the Privacy Policy).

8.5 Data export

Studios on Pro, Studio Pro and Enterprise plans can request a full data export at any time from Settings → Preferences → Data Export. The export includes project metadata, asset metadata, deliverable history, client records and invoices (and, where supported, the underlying files). Export download links are valid for 48 hours. Free-tier accounts can request a data export by contacting support.

8.6 Soft delete and retention

When you delete content within the Service it is soft-deleted and recoverable for a period that depends on your plan: 7 days (Free), 30 days (Pro), 60 days (Studio Pro) or 90 days (Enterprise). After that period the content is permanently deleted from the live database and cannot be recovered. Backups are retained for the periods described in the Privacy Policy. Activity logs are retained for 12 months (24 months on Enterprise).

9. Your content — ownership and licence

9.1 You own your User Content

As between you and iMeshh, you (and your Studio Members and Clients) retain all rights in User Content. Nothing in these Terms transfers ownership of User Content to iMeshh.

9.2 Licence to operate the Service

You grant iMeshh a limited, non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit, process, display and otherwise use User Content solely as needed to operate, maintain, secure, support, improve and provide the Service to you and the people you choose to share it with. This licence ends when the User Content is permanently deleted from our systems.

9.3 No marketing or training use without consent

We will not use your User Content in our marketing, sales materials or case studies without your express written consent. We will not use your User Content to train any machine-learning or AI model, whether iMeshh's own or a third party's, without your express written consent. The processing of User Content through AI Features that you have actively chosen to use (Section 18) is not "training" for the purposes of this Section 9.3.

9.4 Aggregated and anonymised data

We may use aggregated and anonymised data derived from the Service (for example, total file counts, average rendering time, popularity of features) for analytics and to improve the Service. Aggregated and anonymised data does not identify you, your Studio, your Clients or any individual.

9.5 Public Gallery showcases

When you publish a showcase to the public Gallery you grant a further, non-exclusive, worldwide, royalty-free licence for iMeshh and Public Visitors to view, share within the Service and link to that showcase, and for iMeshh to display thumbnails and titles in feeds, search results and category pages of the Service. You can unpublish a showcase at any time, and we will remove it from public display within a reasonable period. Cached copies on third-party services such as search engines are outside our control.

9.6 Your responsibility for User Content

You are responsible for the User Content you upload. You confirm that:

• You own the User Content, or have all necessary rights, licences and consents to upload it and to grant the licences in this Section 9.
• The User Content does not infringe any third party's intellectual property, privacy, publicity or other rights.
• The User Content does not contain unlawful, defamatory or otherwise prohibited material (see the Acceptable Use Policy).
• Where the User Content contains personal data of another person, you have a lawful basis for processing it (see Section 16 and the DPA).

9.7 Custom developments

Where iMeshh agrees in writing (typically under an Enterprise order form) to develop bespoke modules, configurations or customisations of the Service for you ("Product Developments"), iMeshh will own all intellectual property rights in those Product Developments. To the extent any such rights vest in you, you assign them to iMeshh by way of present and future assignment. Your right to use any Product Developments delivered to you is governed by your Subscription and the relevant order form.

10. Share Links and Client access

10.1 Creating Share Links

Studios can create Share Links to give Clients or other external recipients access to a Project, deliverable or other resource. A Share Link may be configured with a password, an expiry date and a set of permissions (view, comment, approve or download).

10.2 You are responsible for who you share with

When you create a Share Link, you are responsible for who you share that link with and what they do with it. Anyone who has the link (and the password, if set) can access the resource within the permitted scope until the link expires or is revoked. We recommend setting an expiry and a password for confidential material.

10.3 Removing access

You can revoke a Share Link at any time from the studio dashboard. We will deactivate that access promptly, but cached pages or downloads already taken by a recipient are outside our control.

10.4 Recipients are bound by these Terms

By accessing a Share Link or signing into the Client Portal, the recipient agrees to those parts of these Terms that apply to their use of the Service (in particular Sections 4.3 — security, 9.6 — responsibility for content they upload, 14 — Acceptable Use, 16 — privacy, and 22 — limitation of liability). The Studio that issued the link is responsible for the recipient's compliance with these Terms.

11. Marketplace Assets

The Asset Library may include Marketplace Assets that iMeshh publishes (3D models, materials, HDRIs, plug-ins, scripts, textures and similar digital products).

11.1 Licence to use Marketplace Assets

Subject to your compliance with these Terms and the limits of your Subscription, when you download a Marketplace Asset iMeshh grants you a non-exclusive, non-transferable, perpetual, royalty-free licence to access, download and use that Marketplace Asset.

Each Marketplace Asset download is also governed by the shop.imeshh.com Terms and Conditions in force at the time of download, which are incorporated into these Terms by reference and apply in addition to this Section 11. Where there is a direct conflict between this Section 11 and the shop terms, this Section 11 prevails for downloads made through the Service.

11.2 Subscription required to download

While your Subscription is active you may download Marketplace Assets included in your plan, up to any per-plan or per-asset limits we publish. If your Subscription ends, you keep the perpetual licence to Marketplace Assets you have already downloaded, but you lose the right to download new ones.

11.3 Restrictions on use

Your licence under Section 11.1 is subject to the following restrictions. You agree not to:

1. breach any restriction specified in your Subscription tier or these Terms;
2. display a Marketplace Asset in a videogame, virtual world or similar interactive medium in any way that enables reverse engineering, unpacking, redistribution or backwards reconfiguration of that Marketplace Asset;
3. use a Marketplace Asset to 3D-print, manufacture or otherwise create physical objects offered for sale, unless we have given prior specific written consent;
4. sell on a Marketplace Asset, even if you have modified it, unless we have given prior specific written consent and provided that the resulting product is clearly labelled as coming from imeshh.com; or
5. otherwise reproduce, copy, publish, post, broadcast, transmit, sell, license, distribute, circulate, disassemble, decompile, recompile, reverse engineer or attempt to derive the source of a Marketplace Asset, except to the extent expressly permitted by these Terms or by mandatory law. Where you have a statutory right to interoperability information that we have not already published, we will make that information available on request, subject to a reasonable fee.

11.4 Adaptation to physical items

Marketplace Assets are digital content. If you use a Marketplace Asset to design, inspire or guide the creation of a physical product, you do so entirely at your own risk. iMeshh is not responsible for any adaptation of a Marketplace Asset into a physical product or for any loss, injury or damage arising from such adaptation.

11.5 Third-party branded items

We take steps to ensure Marketplace Assets do not contain third-party branded items, but to the extent any third-party branded content is present in or accompanies a Marketplace Asset, you may only use that branded content in accordance with any licence terms imposed by the brand owner.

11.6 Marketplace Assets are not User Content

Marketplace Assets are not User Content. iMeshh and its licensors retain all rights in Marketplace Assets and in the iMeshh website, software and Service. The licence in Section 9 does not apply to Marketplace Assets. Save for the licences expressly granted in this Section 11, nothing in these Terms transfers any intellectual property rights in Marketplace Assets to you.

11.7 Notification of unauthorised use

You must promptly inform us in writing at office@imeshh.com if you become aware of any unauthorised use of, or access to, a Marketplace Asset, or any actual or suspected infringement of our intellectual property rights. You will provide all reasonable cooperation we request in connection with any related investigation or enforcement action.

11A. Relationships between users

11A.1 We are not a party to your contracts with other users

The Service includes tools — proposals, invoices, the Jobs board, messaging, deliverable review, Share Links, Studio Member invites and community surfaces — that help you transact with other users. We are not a party to any contract you form with another user, whether for services, employment, sub-contracting, hiring, partnership, sale of goods, or anything else. We do not vet, endorse or guarantee any user, Studio, freelancer, Client, job posting, application or transaction.

11A.2 Your responsibility for transactions with other users

You are responsible for:

• doing your own due diligence on anyone you choose to transact with through the Service;
• the quality, accuracy and lawfulness of the work, files and information you exchange;
• whether you are paid the amounts owed to you, and whether any other side delivers what they owe you;
• any tax, employment-status, IR35, contractor-status or worker-status determination that applies to the relationship; and
• any dispute that arises between you and the other user.

11A.3 We are not liable for losses between users

We are not liable for any loss, damage, claim, cost or dispute arising from your relationship with another user, including (without limitation):

• non-payment by a Client of an invoice you generated through the Service;
• non-delivery, late delivery or defective delivery by a Studio, freelancer or contractor;
• misrepresentation, fraud or breach of contract by any user;
• off-platform arrangements you make with someone you met through the Service (including arrangements made via the Jobs board, the Gallery, Studio Member invites or any other community surface);
• employment, worker-status, contractor-status, IR35 or tax consequences of a working relationship between users; or
• harm caused by a user you connected with through the Service.

Where the Service generates an invoice on your behalf, the invoice is a record of what you and your Client have agreed — it is not iMeshh's invoice and the underlying debt is owed to you, not to us. We do not collect, advance or guarantee payment between users unless we have separately agreed to do so in writing.

11A.4 Right to suspend or terminate scammers and abusive users

Where we have reasonable grounds to believe a user is using the Service to defraud, scam, harass or otherwise harm other users — including (without limitation) fake job postings, fake Studios, fake invoices, fake deliverables, advance-fee schemes, impersonation, "verification fee" requests, bait-and-switch arrangements, or any conduct that materially breaches the AUP — we may suspend or terminate that user's access immediately and without prior notice, in addition to our other rights under Section 20.

Where reasonably necessary to protect other users from ongoing harm, we may also notify users who have interacted with the suspended user. We may report suspected criminal conduct to law enforcement and preserve evidence as required.

11A.5 Reporting bad actors

If you believe another user is acting fraudulently, deceptively or abusively, please report it to office@imeshh.com with as much detail as you can (the user or Studio identifier, the surface where it happened, dates, what they said or did, and any screenshots). We will acknowledge reports within 2 business days and investigate in line with the AUP's reporting and enforcement procedure.

12. Public Gallery and community

12.1 What the Gallery is

The public Gallery at pro.imeshh.com/gallery (and equivalent URLs) is a place where Studios can publish showcases, follow each other, and where Public Visitors can view archviz work. Comments, likes, follows and similar interactions in the Gallery are by design cross-Studio.

12.2 Cross-tenant interactions

If your showcase is public, anyone with an account on the Service can comment on or like it, and any Public Visitor can view it. You can moderate, delete or restrict comments on your own showcases. You can also block individual users from interacting with you in the Gallery; blocking is one-way (it stops their comments appearing to you, not vice versa).

12.3 Public discoverability

Public showcases and public studio profile pages are intended to be discoverable by search engines and other third-party services. Once content is indexed externally, removal from those external services is outside our direct control. If you publish a showcase that contains a client project, the client logo, an identifiable property, an identifiable person or other third-party material, you confirm that you have all necessary rights and consents for that publication.

12.4 Moderation, illegal content and takedowns

We may remove showcases, comments, follows or other Gallery content that breach the Acceptable Use Policy, that we receive a credible takedown notice for, or that we are required to remove by law (including under the UK Online Safety Act 2023 and equivalent laws elsewhere). We will use reasonable efforts to give you notice and an opportunity to respond, except where law, urgent safety concerns or security require us to act immediately.

We treat reports of child sexual abuse material, non-consensual intimate imagery, terrorism content and other priority illegal content as urgent and will report such content to the relevant authorities.

12.5 Notice-and-takedown procedure

If you believe content on the Gallery infringes your rights or is otherwise unlawful, send a written notice to office@imeshh.com that:

1. Identifies the content (link or screenshot).
2. Identifies the right you say is infringed, or the law you say the content breaches, and why.
3. Includes your contact details (name, email, address).
4. Includes a statement that the information is accurate and that you are the rights holder or otherwise authorised to act.
5. Includes a statement that you have a good-faith belief that use of the content in the manner complained of is not authorised by the rights holder or by law.

We will review the notice and respond within a reasonable period, typically within 7 business days for IP claims and sooner where the content appears unlawful. We may share the notice with the user who posted the content so they have a chance to respond.

13. Reporting unlawful content and behaviour

In addition to the notice-and-takedown procedure in Section 12.5, you may report any content or behaviour on the Service that you believe is illegal or breaches the Acceptable Use Policy by emailing office@imeshh.com with subject line "Report". We aim to acknowledge reports within 2 business days and act on them as set out in Section 12.4. We track reports we receive and the action we take, and may publish summary statistics from time to time.

14. Acceptable use

Your use of the Service is also governed by the iMeshh Pro Acceptable Use Policy ("AUP"), which forms part of these Terms. By using the Service you agree to comply with the AUP. We may suspend or terminate access for breach of the AUP as set out in Section 20.

15. Clients and the Client Portal

15.1 Client access

Studios can invite their own clients into Projects via portal.imeshh.com. Clients access the Service free of charge using magic-link sign-in. Clients accept the parts of these Terms relevant to them on first sign-in, as described in Section 10.4.

15.2 Studio is data controller for Client data

When you invite a Client into your Studio, the personal data of that Client (their name, email, comments, project interactions and so on) is data you control. iMeshh acts as a data processor in relation to that data and processes it only on your instructions, under the DPA.

15.3 Removing Client access

You can remove a Client's access to a Project or revoke a Share Link at any time. We will deactivate their access promptly, but cached pages or downloads they have already taken are outside our control.

15.4 Magic-link security

Magic-link sign-in emails contain a single-use token that lets the recipient access the Client Portal. Anyone who has access to the recipient's email inbox can use that token until it expires or is consumed. Clients are responsible for keeping their email inbox secure.

16. Privacy and data protection

Your privacy is important to us. Our Privacy Policy at pro.imeshh.com/privacy explains how we collect and use personal data when you use the Service.

For Studios that process personal data of their own clients or end users through the Service (for example, Clients invited into the Client Portal, or contacts in your CRM), the DPA at pro.imeshh.com/dpa forms part of these Terms and applies automatically. The DPA describes:

• the categories of personal data we process on your behalf;
• the purposes of processing;
• our use of subprocessors, with at least 30 days' prior notice of new subprocessors;
• our technical and organisational security measures;
• our assistance with data subject requests, breach notification and data deletion;
• the international transfer mechanisms (UK International Data Transfer Agreement, EU Standard Contractual Clauses with UK Addendum, and UK-US Data Bridge as applicable) we rely on when transferring personal data outside the UK or EEA.

iMeshh is committed to compliance with the UK GDPR, the Data Protection Act 2018, the Data (Use and Access) Act 2025, the EU General Data Protection Regulation (in respect of EU/EEA-based users) and equivalent data-protection laws in jurisdictions where you and your users are located.

17. Information about iMeshh Ltd

In accordance with the Companies Act 2006 (UK) and equivalent disclosure laws:

• Company name: iMeshh Ltd
• Company number: 11378052
• Registered office: 15 Good Intent, Edlesborough, Dunstable, England, LU6 2RD, United Kingdom
• VAT registration: as shown on invoices issued by us (where applicable)
• Contact email: office@imeshh.com

18. AI Features

18.1 What AI Features are

The Service includes optional AI Features that use machine-learning or generative-AI models to process content. As at the version date of these Terms these include:

• Image generation and image enhancement in the AI Studio module (e.g. upscale, enhance, add-people, add-furniture, sketch-to-render, relight). User-provided source images and prompts are sent to our AI infrastructure provider for processing and the resulting output is returned to your Studio.
• Automatic tagging of Marketplace Assets using vision models. This processes Marketplace Asset thumbnails and product names only; no User Content is processed by this feature.

We will update the Privacy Policy when we add new AI Features that process personal data or User Content.

18.2 Token-based access

Use of AI Features that incur per-generation cost is metered by a token system included with paid plans or purchased separately. Tokens are consumed when you submit a generation and are non-refundable after consumption, except where the generation fails for reasons attributable to iMeshh.

18.3 AI training opt-out

We do not use your User Content (including AI Studio inputs and outputs) to train any machine-learning model, whether iMeshh's own or a third party's. We contractually require our AI infrastructure providers to apply the same restriction to data they receive from us via the Service. See the DPA Annex for the specific contractual position of each AI sub-processor.

18.4 AI output is not warranted

AI-generated output may be inaccurate, biased, offensive or otherwise unsuitable for a particular purpose. Output may resemble third-party content. You are responsible for reviewing AI output before using it, and for any third-party rights or laws that apply to its use. We disclaim all warranties in relation to AI output to the maximum extent permitted by law (subject to Section 22.1).

18.5 No automated decisions producing legal effects

We do not use AI Features to make decisions about you that produce legal effects concerning you or that similarly significantly affect you, within the meaning of Article 22 of the UK GDPR.

19. Desktop add-on

19.1 Separate licence

The iMeshh Pro desktop add-on for Blender (and any other host applications we may support) is a separate piece of software you install on your computer. It is licensed to you under the iMeshh Pro Desktop Add-on EULA at pro.imeshh.com/desktop-eula, which is incorporated into these Terms by reference. Where the Desktop EULA and these Terms conflict in relation to your use of the desktop add-on, the Desktop EULA prevails.

19.2 What the add-on does

The desktop add-on lets you browse and download iMeshh assets, sync local asset libraries, register Blender Asset Library entries, and send assets into Blender from your computer. It runs locally on your machine; it connects to iMeshh services to authenticate, download assets and check for updates.

19.3 Auto-updates

The desktop add-on receives updates from iMeshh. Updates are cryptographically signed and verified by the add-on before being applied. By installing the add-on you consent to receiving updates. You can choose when to install each update unless an update is required for security reasons.

19.4 Local Blender integration

If you choose to enable Blender integration, the add-on opens a local network socket on your computer (loopback only) to communicate with a small companion add-on running inside Blender. The companion add-on does not transmit User Content outside your computer.

20. Suspension and termination

20.1 By you

You may stop using the Service at any time and cancel your Subscription as described in Section 8.

20.2 By iMeshh — for breach

We may suspend or terminate your access if:

• you fail to pay fees when due (we will give at least 14 days' written notice for non-payment, mirroring Section 7.4);
• you breach the AUP, these Terms or any law in your use of the Service, and the breach is material or you fail to fix it within 14 days of notice;
• continued access poses a security, legal or safety risk to iMeshh, our other customers or third parties;
• a court, regulator or law enforcement body requires us to.

Where it is safe and legal to do so, we will give you reasonable notice and a chance to fix the issue before suspending or terminating.

20.3 By iMeshh — for convenience

We may also terminate any Free-tier or Trial account, or remove a complimentary access grant, for convenience on 30 days' written notice. We will not terminate a paid Subscription for convenience during its current paid term; we may decline to renew it on 30 days' notice before the next renewal date.

20.4 Effect of termination

On termination, your Subscription ends and the read-only grace period in Section 8.4 applies (at least 90 days, with email warnings); after that, User Content exceeding Free plan limits may be permanently deleted (subject to legally required retention described in the Privacy Policy). Sections that by their nature should survive (Sections 9, 11, 16, 18.3, 22–27) survive termination.

21. Warranties and disclaimers

21.1 Statutory rights

Nothing in these Terms affects your statutory rights as a Consumer that cannot be excluded under English law or under the mandatory consumer-protection law of the country where you live.

21.2 Summary of your key legal rights (UK Consumers)

This is a plain-English summary of your key legal rights under UK law. These rights are subject to certain exceptions. For detailed information visit the Citizens Advice website at www.citizensadvice.org.uk or call 03454 04 05 06.

If your product is digital content, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

a) If your digital content is faulty, you are entitled to a repair or a replacement.

b) If the fault cannot be fixed, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

c) If you can show the fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

See also Section 22.5.

If your product is services, the Consumer Rights Act 2015 says:

a) You can ask us to repeat or fix a service if it is not carried out with reasonable care and skill, or get some money back if we cannot fix it.

b) If you have not agreed a price beforehand, what you are asked to pay must be reasonable.

c) If you have not agreed a time beforehand, the service must be carried out within a reasonable time.

Consumers in the EU benefit from equivalent rights under EU consumer-rights directives implemented in their national law. Consumers outside the UK and EU have the rights given to them by their local consumer-protection law.

This summary is informational; it does not create rights beyond those given to you by law.

21.3 No other warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". During the beta period in particular, we make no warranties that:

• the Service will be uninterrupted, secure or error-free;
• defects will be corrected;
• the Service will meet your specific business requirements;
• any User Content is accurate, complete or fit for any particular purpose;
• any Marketplace Asset is fit for any particular purpose beyond the description shown at the time of download; or
• any output of an AI Feature is accurate, complete, non-infringing or fit for any particular purpose.

We exclude all implied warranties, conditions and other terms (including any implied terms of satisfactory quality, fitness for a particular purpose, and conformity with description) to the fullest extent permitted by law.

22. Limitation of liability

22.1 Things we never exclude

Nothing in these Terms limits or excludes our liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• under section 2(3) of the Consumer Protection Act 1987 (defective products);
• any matter for which it would be unlawful for us to exclude or restrict liability under the Consumer Rights Act 2015, the UK GDPR or equivalent consumer-protection or data-protection laws of the country where you live; or
• any other liability that cannot be limited or excluded under applicable mandatory law.

22.2 Excluded losses

Subject to Section 22.1, we are not liable for:

• loss of profits, revenue, business, contracts or anticipated savings;
• loss of goodwill or reputation;
• loss or corruption of data (other than as set out in Section 22.3);
• any indirect or consequential loss;
• any loss arising from a Beta Feature, regardless of how the loss arises (subject to the additional Beta-specific cap in Section 5.4).

22.3 Liability cap

Subject to Section 22.1, our total aggregate liability to you under or in connection with these Terms (whether in contract, tort including negligence, breach of statutory duty or otherwise) is limited to the greater of (a) £100 and (b) the total fees you paid to iMeshh under your Subscription in the 12 months immediately before the event giving rise to the claim.

22.4 Beta-specific disclaimer

In addition to Section 22.2, you accept that the Service is in beta and that you should not rely on it as the sole place to store your work. Maintain your own backups. We are not liable for any loss caused by Service outages, data corruption or feature changes that we have given reasonable notice of, to the maximum extent permitted by law.

22.5 Damage to your device or other digital content (UK Consumers)

If defective digital content that we have supplied damages a device or other digital content belonging to you, and the damage is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you appropriate compensation. We will not, however, be liable for damage:

1. that you could have avoided by following our advice to apply an update offered to you free of charge;
2. that was caused by you failing to correctly follow installation instructions; or
3. that was caused by your systems, devices or networks falling below the documented minimum requirements for the Service.

23. Indemnity

You will defend, indemnify and hold iMeshh harmless against all claims, losses, costs and expenses (including reasonable legal fees) arising out of or related to:

• your User Content;
• your or your Studio Members' or Clients' use of the Service in breach of these Terms or the AUP;
• your breach of any applicable law in your use of the Service;
• any third-party claim that your User Content infringes that third party's rights; or
• your use of any output of an AI Feature in a way that breaches these Terms or third-party rights.

If you are a Consumer, this Section 23 is limited to claims, losses, costs and expenses that arise from your deliberate or grossly negligent breach of these Terms; nothing in this Section 23 affects your statutory rights as a Consumer.

We will give you prompt notice of any claim, let you control the defence (using counsel reasonably acceptable to us) and provide reasonable cooperation at your cost.

24. Changes to these Terms

We may update these Terms from time to time. If a change is material we will give you at least 30 days' notice by email and/or in-product notice and ask you to re-accept the new Terms on next sign-in. Non-material changes (such as fixing typos, clarifying language or adding a new subprocessor with notice under the DPA) take effect when we update the version number on this page.

If you object to a material change, you may cancel your Subscription before the change takes effect and we will refund any pro-rata amount paid for the unused portion of your current billing period.

The version of the Terms that applies to your use is shown at the top of this page.

25. Notices

Any notice we send you under these Terms will be by email to the address associated with your account, or by in-product notice in the Service. Any notice you send us under these Terms must be in writing to office@imeshh.com, or by first-class post to our registered office at the address in Section 1, and is effective on the next business day after sending.

26. General

26.1 Assignment

You may not assign or transfer these Terms or your Subscription without our prior written consent. We may assign or transfer these Terms to a successor in business (for example, on a sale of iMeshh's business or assets) on notice to you.

26.2 Subcontracting

We may use subcontractors to perform any part of the Service. We remain responsible for their performance to you.

26.3 No third-party beneficiaries

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms, except where these Terms expressly say otherwise. This Section 26.3 does not affect any right or remedy of a third party that exists or is available apart from that Act.

26.4 Entire agreement

These Terms (together with the AUP, the Privacy Policy, the DPA, the Desktop EULA, the shop.imeshh.com Terms where Marketplace Assets are downloaded, and any order form signed between us) form the entire agreement between you and iMeshh in relation to the Service and supersede any prior agreement on the same subject matter. Nothing in this Section 26.4 limits liability for fraudulent misrepresentation.

26.5 Severability

If any provision of these Terms is held to be invalid, illegal or unenforceable, the remainder will continue in full force. The invalid provision will be deemed modified to the minimum extent necessary to be valid and enforceable, or, if that is not possible, deleted.

26.6 No waiver

A failure by either party to enforce any provision of these Terms is not a waiver of that provision and does not affect the right to enforce it later.

26.7 Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control (including acts of God, war, terrorism, civil unrest, government action, labour disputes, internet or telecommunications failures and failures of upstream suppliers), provided that the affected party gives prompt notice and uses reasonable efforts to mitigate.

26.8 No partnership or agency

These Terms do not create any partnership, joint venture, employment or agency relationship between you and iMeshh.

27. Governing law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by English law.

27.1 Business Customers

If you are a Business Customer, the courts of England have exclusive jurisdiction over any dispute or claim arising out of or in connection with these Terms.

27.2 Consumers

If you are a Consumer, you may bring proceedings in the courts of the country where you live, and the courts of England have non-exclusive jurisdiction. The choice of English law in this Section 27 does not deprive you of the protection of any mandatory consumer-protection rules of the country where you have your habitual residence.

27.3 No EU ODR platform

iMeshh does not currently subscribe to an alternative dispute resolution provider for consumer disputes. If you are a Consumer and have a complaint we have not resolved to your satisfaction, please contact us at office@imeshh.com and we will work with you to find a resolution.

28. Contact

For questions about these Terms or notices in writing under them:

iMeshh Ltd 15 Good Intent, Edlesborough, Dunstable, England, LU6 2RD, United Kingdom

• office@imeshh.com (legal)
• hello@imeshh.com (support)